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31West ek global outsourcing company hai jo small aur medium businesses (SMBs) ko customer support, technical support, aur back-office services provide karti hai, 24/7/365 coverage ke saath. Inka headquarter San Francisco, CA mein maujood hai, aur delivery center Bangalore, India mein hai. Inka aim hai clients ke costs ko kam karna, growth ko accelerate karna, aur exceptional customer experiences deliver kar ke unke customers ko brand ambassador banane mein madad karna 31West+231West+2.
Inke founders, Sandeep Periwal (CEO) aur Satish Periwal (COO), serial entrepreneurs hain—Sandeep ke paas 22+ saal ka experience hai enterprise applications, solution architecture, aur process automation mein; jabke Satish ke paas technology, customer experience aur business intelligence mein 16+ saal ka tajurba hai 31West.
“16 years of industry experience”, “proven methodologies”, “best-in-class infrastructure”, “unwavering commitment to quality”, “strong business ethics”, aur “competitive pricing” inke key differentiators hain—ye sab 31West ko ek reliable outsourcing partner banate hain 31West+1.
31West diverse service lines offer karta hai, jo broadly do categories mein divide hoti hain: Technical / IT Support aur Customer Service / Back-Office Support.
IT Help Desk (Tier‑1, Tier‑2): Computers, laptops, mobiles, printers ke issues ko handle karna—from ticket creation to resolution, first-call resolution included 31West+1.
Application Support: Java, .NET, PHP, JavaScript ya third-party/custom apps ke liye support, triage aur maintenance 31West.
Mobile App Support: Mobile applications ke issues ke liye dedicated support 31West.
Server Support: Firebase, AWS, IBM, Google Cloud ke liye L1/L2 cloud server support; Windows Server, Linux Server, VPN aur SharePoint support 31WestIT History Society.
After-Hours & 24/7 Support: Weekdays ke 6 PM to 10 AM tak coverage, saath hi weekends mein 24/7 support 31West+1.
Inbound Call Center: Phone, chat, email, aur social support for pre-sales, post-sales, returns, product help, etc. 31West+1.
Order Taking, Accounts & Billing Support: Order processing, AR/AP, billing, payroll, insurance claims and such 31WestCapterra.
Back-Office Services: Data entry, data processing, content moderation, document scanning, image editing, legal documentation research, etc. 31WestIT History Society.
Legal Documentation: Law graduates available for document preparation, case research tasks 31West.
Ye services omni-channel (phone, email, chat, tickets, social) ke through deliver ki jati hain IT History SocietyCapterra.
Cost Reduction & ROI: Clients typically 30–70% operational cost reduction note karte hain, aur ROI initial months se demonstrate hoti hai 31West.
No Long-Term Contracts: Monthly billing hoti hai; clients chahen tou 30‑day notice de kar discontinue kar sakte hain 31West+1.
Free Agent Training & Quality Audits: Agents free training receive karte hain, plus in-house quality audit (under 1% error rate) bhi complimentary hoti hai 31West+1.
Free Reporting: Standard monthly reports clients ko diye jaate hain, ensuring transparency 31West+1.
Easy Transition: Knowledge transfer and onboarding seamless hoti hai 31West+1.
Flexible & Custom Plans: Har business aur budget ke liye tailor‑made plans offered 31West+1.
Data Security & White‑Label: Agents don’t store sensitive data; services are SLA-driven, ITIL-compliant; all communications can be under client’s brand name (white-label) 31West+1Bounce Watch.
Fast Go-Live: 5–7 business days mein onboarding aur go-live possible 31West+1.
31West ne multi-industry exposure gain kiya hai, clients globally serve karte hue, especially in:
Technology, Finance, Healthcare, Hospitality, Retail, E-commerce industries Outsource AcceleratorBounce Watch.
Aur kuch known clients include McDonald’s, General Electric, OPTUM, Highwinds, AxelaCare, Zoomer, Synapse Corporation, among others 31WestOutsource Accelerator.
Founded in 2002, engaged in outsourcing, call-center, help-desk services for over two decades now IT History SocietyBounce Watch.
Glassdoor rating ~4/5, Revenue $10–25 million, Employees 50–99 (as per Outsource Accelerator) Outsource Accelerator.
No binding contracts, monthly billing ensures client flexibility 31WestOutsource Accelerator.
Global presence with HQ San Francisco, delivery in Bangalore, mention of offices in New York and additional locations Outsource AcceleratorIT History Society.
Agent Training Approach: Train-the-trainer model—first floor managers study training manuals then train agents 31West.
Contract & Notice Period: Minimum 1-month contract; 1-month notice required for discontinuation 31West.
Use of Client’s Business Applications: Agents can use web-based tools provided by client, no extra charges 31West.
Time Zone & Language: Covers all time zones 24/7; services available in English only 31West.
Data Security: Strong measures, firewalls, VPNs, NDAs, no access to credentials—secure operations 31West.
VoIP & Local Numbers: VoIP-based local number provided free with 2 concurrent channels; additional channels at cost 31West.
Reporting & Hold Times: Call logs emailed, monthly reports available; hold times minimized via supervision 31West.
Payment: Bank wire only; monthly advance payment, no deposits 31West.
Go-Live Timeline: 1–2 weeks from training to live operation 31West.
